Brisbane's Carpet

Cleaning Specialist!

 

 

       IMPORTANT NOTES REGARDING S.J. BYRNE’s CARPET CLEANING SERVICE – PLEASE READ CAREFULLY:

       TERMS & CONDITIONS:

  • Additional costs may apply for any rooms with a floor area greater than 16 square metres (per room).

  • To achieve the best possible results, S.J. Byrne undertakes a three step cleaning process, which includes the use of Pre-Sprays, Spotters and Water Extraction (Steam Cleaning). Whilst every attempt will be made to remove spotting from the carpet during the normal cleaning process, stains will require specialty treatment.

  • Specialised stain removal involves the removal of both acid and alkali base stains (cordials, foods, beverages, vomit, blood, etc). The removal of these is not part of the normal cleaning process, but an additional service is available (at an additional fee) if requested by the client.

  • Due to the complex chemical nature of stains and the effects of previous stain removal procedures, some stains may be permanent.

  • Chemicals used during the cleaning process can be extremely slippery. Please ensure you remain off the carpeted areas during and after cleaning (until carpet area is completely dry). No liability will be accepted (by S.J. Byrne) should these important safety directions be ignored. Please ensure any person entering the premises (during or after the carpet cleaning process) are aware of these important safety instructions.

  • Upon receipt of your online booking form, we will process your booking details and forward a booking confirmation to you (by email). Your booking confirmation will provide you with all information regarding your carpet cleaning appointment (including an approximate commencement time). Whilst every effort will be made to meet our scheduled appointment times, unfortunately, unforeseen circumstances and delays can occur. In the event that the day's timetable is not running to schedule, we will contact you (on the phone number you have provided) to advise of an alternate approximate commencement time.

  • Please ensure the phone number provided is correct, and you are reachable on this number on the day of your appointment. If you do not provide a contactable phone number, and we cannot confirm site information with you, full job costs will be incurred. 

  • In the event that you wish to cancel or change an appointment time, 24 hours notice is required. We require this notice to be given by phone only. If the specified notice is not received, full payment will be incurred by the client.